The MCR System includes a set of components designed to fulfil all the potential monitoring needs.

MCR VOICE AND DATA MONITORING CENTER includes:

+ MCR Server, for the management of information about recording, decoding, indexation, storage, authentication and management of all data

+ MCR Player, for the reproduction of data acquired in any format and from any transmission source

+ MCR Studio, for the comparative analysis and processing of information, in order to identify correlations and behaviour patterns

+ MCR Office, for the management of all LI-related administrative procedures and documents, such as authorisations, activities planning and cost analysis

+ MCR Captor - devices to capture IP traffic on public networks

+ MCR Tracer - for geographic monitoring of moving targets through GPS localisation systems and to tap conversations among parties

AREA professional services are marked by quality, efficiency and timeliness.

+ Projects assessment and design
AREA provides projects assessment and design services with the aim of drastically reducing the risk of issues in the deployment and start-up phase.

+ Hardware supply and assembly
AREA assemblies hardware and software at the Customer's premises.

+ Installation and integration
AREA provides installation, testing and integration services at the Customer's premises.

+ Training and consulting
AREA provides a certified and personalized training and consulting service for LEA operators, supervisors and system administrators.

+ Onsite technical assistance
AREA provides onsite technical assistance worldwide, both for ordinary systems maintenance and for extra-ordinary activities.

+ Remote technical assistance (8x5 or 24x7)
Remote technical support is provided through a centralised Help Desk.

+ Software maintenance
AREA periodically provides to Customers:

• patches
  
• software updates
  
• software upgrades
  

+ Software customisation
AREA R&D customises MCR softwares about:

• language
• graphical interface
• security access features: roles, access rights, log reports, etc.
  
• data import models
  
• data export models
  
• analysis and reporting models
  
• alerting and notification system configuration
  
• models and process adjustments for administrative and accounting country-specific needs